Support


Support

 
Are you a customer and you want to Log a Support Ticket?
 

Paremus Service Fabric Support Options

We offer two levels of support for the Paremus Service Fabric – Standard and Premium:
 

Support Level Standard Premium
Hours of cover Mon-Fri, 09.00hrs to 17.30hrs GMT/BST exc Bank & Public Holidays 24 hours per 7 days per week, 365 days per year
Work arounds and patches
Paremus Online Support Center access
Software updates
Telephone support
Email support

 
If you are a customer and require support please visit the Paremus Online Support Center or log a ticket via email. When logged in to the Paremus Online Support Center you can track the status of a ticket, update it or mark it as solved. Solved tickets can still be commented on for up to 4 days before they are closed.
 
For further information about Product Support for the Paremus Service Fabric, please refer to your Support Agreement or contact us.